Angelica E Akd

My printer doesn’t work and I can’t get it resolved

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Updated by user Apr 18, 2022

Still no word from Brother to resolve this issue. My printer still does not work.

Original review Mar 19, 2022
Tried calling multiple times for assistance and kept getting disconnected . After finally getting a rep we got disconnected 5 minutes into the call without a resolution.
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Loss:
$545
Cons:
  • Printer ink life
  • No customer support
  • Shitty customer care and support

Preferred solution: A new printer that works!

User's recommendation: Hopefully you won’t have an issue

Stetson Qlr
map-marker Lawrenceville, Georgia

Toner Error

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I have had this printer for 2yrs. I paid $400 for it. I replaced the toner with a 3rd party toner. They are high-quality and have been working just fine. Now, Toner error- Customer service rep said you have to replace with brother toner and the error will correct. I said, what if I spend that money, and it doesn't? Is Brother going to pay to reimburse me for that expense? Our toner has a warranty, is what she said. Guess what, It still says error.
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User's recommendation: Impossible to find a contact number for brother

Anonymous
map-marker Los Angeles, California

Issue with Brother was never resolved

Copy/fax machine. Answering machine not working. Goes to fax. Having to pay phone company to come and fix it.
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User's recommendation: It was a hassel

John L Jmj
map-marker Vero Beach, Florida

My printer will not power up

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Bad customer support. They do not stand behind their products. It took over 20 minutes to get a person who was no help at all.
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Loss:
$120
Cons:
  • Super bad customer service
  • No customer support

Preferred solution: Price reduction

User's recommendation: Do not buy Brother products. Support is awful

Belinda M Vey
map-marker Mission, Texas

Need a key code to get wifi

Need to connect with printer to my phone to air print. Printer asking for a key code ? Dont know what that is? Xxxxxxxxxxxx. CHC. Cxxxxxxxxxxx cxxx cxxxxxxx ccxxc xxcxxx
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Preferred solution: Let the company propose a solution

Tin C Pzb

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Verified Reviewer
| map-marker Richmond Hill, Ontario

Purchased the wrong multi-function Brother laser machine. The box states All-in-one multifunction center, which is misleading.

Brother does not train distributors about the limitation of the MFC-2710DW machine. Before I bought my machine, I told the sales staff at Staples that I want a machine that can print two-sided and scan two-side documents. I only found about it can only print but not scan two-sided.
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User's recommendation: Be careful before you buy from Brother.

Frances M Nzn
map-marker Boca Raton, Florida

Can’t get anyone to help

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I need to speak to help with my printer not printing My printer Does not identify my iPhone command to print documents
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Preferred solution: Phone support

Gary A Kxz

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Verified Reviewer

Scam Brother Website?

You have someone using the domain BROTHER-USA.TECH with a near perfect replica of the Brother-usa.com web page. Strange thing the WHOIS websites list an Alberta address, a San Jose, CA phone number, and a domain registration in Tamil Nadu province in India. Doesn't really sound like a legitimate Brother site to me.
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Joshuwa Zkq
map-marker Carlsbad, California

When I scan the orientation goes to the right

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Every time I scan something on my printer, the orientation it saves at is to the right. I called customer service and the rep couldnt help me at all besides telling me to reinstall the drivers and turn the machine on and off. After not being able to resolve my problem, she took my info and said she would put me in a que for technical service. Its been 4 days and still havent heard anything. Very bad customer service and I feel that Im only using about 30% of my printers capabilities. Very unsatisfied with customer service
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User's recommendation: Buy a different brand just because of the bad customer service

Ellen S Rfm

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Verified Reviewer

Rear paper jam error message

I cant solve this problem without human Being help. The online manual did not help me. I cant stand it when companies wont post their customer service phone numbers!!
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Preferred solution: Help with rear paper jam error message

Saket Trz
map-marker San Francisco, California

Windows 11 vs Brother printers. Major fail

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I purchased a mfc 8900 years ago from your web site. It worked great right up until windows 11 was forced on me. After that the scanner would not work. I spent some time on the phone with technical support to no avail. So, I bought a new mfc l5705 from Costco . Same thing!! I called technical support again and we uninstalled the drivers and reloaded them. No luck. She has me disable the firewalls. No luck. She was very inept trying to solve the problem. She suggested I call my technical support team. I am my technical support. This is my own machine. Apparently they don't have 2nd level support or someone more knowledgeable about their products and windows 11.
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User's recommendation: Do not buy a brother printer. They don't support windows 11 and they don't have the technical skills to dig deeper to solve the problem]

Anonymous
map-marker Springfield, Illinois

Not satisfied

I spent 2+ hours on the phone with a Brother tech person. We were cut off 2 different times. The problem was never resolved. Frustrating to say the least. We had a tech friend come to the house and within 1 hour, he solved the problem. Both printers are now able to print from our devices with our new router.
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User's recommendation: You can try calling, but it may be a waste of time. It was for us.

Jalil P Qnh
map-marker Mississauga, Ontario

My priter does not read my wifi since i changed my internet provider

My brother printer model is DCP-L2520DW and it doesn't have cable option to connect to modem .and I can't get connected with wifi .just need to find out what the solution is?
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Preferred solution: Find the way to solve my problem

Ralph S Wvx

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Verified Reviewer
| map-marker Toronto, Ontario

Printer setup assistance

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Assistance connecting to wifi for wireless printing.was told email is the way to resolve issue.very slow
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Loss:
$100
Pros:
  • When i could connect wire4
Cons:
  • No support

Preferred solution: Full refund

User's recommendation: Wow ,Check for person to person phone help.make sure you get support by phone or 2 way text.email support is not fast and doesn't work.should have chat that really works.thanks for listening. Bye for now xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Douglas S Arx
map-marker Keller, Texas

Printer help

Trying to print from my android phone. When I attempt to print the would read out unable to see the printer. It says there is no device.
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Preferred solution: Fix it

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