Brother
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hyderabad, TelanganaResolved: Unresolved issue
At last, after struggling for couple of months, one of the field engineers visited and restored the settings to factory settings using a code method. Now my printer is fine. Have to see for how many days it is going to work without any issues.
So we have raised the request for resolution, support engineer visited our place and informed that it is issue with LAN and shifted to Wi-Fi. But the issue repeated with the days. But both our Ethernet Wi-Fi connections are fine and having enough speed.
In the network, we are receiving more than 70 Mbps on both Upload and Download. But now sure why only printers having issues with connectivity.
User's recommendation: Please don't give a dam to the field engineers words, they are giving all false statements and fake commitments.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder went through DESPITE my CANCELLATION
- Great printing also fast
- Two unintended ords
- Kinks in online system
Preferred solution: Full refund
User's recommendation: THERE’S A KINK IN YOUR SYSTEM. FIX IT AND REFUND MY MONEY.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe customer service I had was amount the best I have ever had
- Very responsive and wanting to help with issues if you have them
- Not sure
User's recommendation: Give them a shot at winning your business because if you have issues, which you will have with any printer, they will help you in a way you can understand and get it done while on the phone.
Amazing customer setvice
User's recommendation: Buy brother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful customer service
- Poor customer service
Preferred solution: Fix my machine or replace it immediately
User's recommendation: Do not buy a Brother copier. Almost worthless warranty. Fraud
Service gave wrong information
User's recommendation: The printer works okay, but don't believe their support people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to ask if LC263 High Yield Ink Cartridge Replacement can fit LMFC-J4620DOW
Missing power cord
Received a new Brother sewing machine for Christmas to replace a very old and worn Janome (which Ive since given away). Unfortunately, I just opened the new machine last week in order to start a project, and the power cord is missing!
I expected to have Brother USA quickly send a replacement. The first customer service rep said the parts warranty is for 14 days only so I need to buy one. Excuse me?? How does a warranty apply to something that never existed?
The second rep was very polite but said Id have to contact an authorized shop and provide a receipt in order to have the cord provided (replaced?).
1) I do not have a receipt (it was a gift!) 2) The closest shop is 2-1/2 hours away.
Thank you BrotherUSA for selling a product that cannot be used without an additional purchase. A batteries not included situation.
- Customer service was unable or unwilling to provide a solution
Preferred solution: Provide the power cord
User's recommendation: Proceed with caution and open the box to be sure everything’s accounted for.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI downloaded the update they required and my printer crashed and would not reboot! They take no responsibility. I'll never buy Brother again!
- Machine worked very well
- Update messed up my printer and they wont stand behind it
Preferred solution: My copier fixed
User's recommendation: Never buy Brother office equipment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrinter service
Preferred solution: only service
Does not support updated OS
User's recommendation: Buy another brand
Bulb is off for ever , can u send me a new one , now by my good luck after some hours machine started working I am soooooooo happy but bulb is gone off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken printer
- Worked fine in beginning
- Terrible customer service
Preferred solution: Printer repaired
User's recommendation: Shop elsewhere
Out of stock ink
Customer service usless!
User's recommendation: Do not buy.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.