Resolved
Sandeep V Mfb

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| map-marker Hyderabad, Telangana

Resolved: Unresolved issue

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Brother - Unresolved issue
Brother - Unresolved issue - Image 2
Updated by user Oct 30, 2023

At last, after struggling for couple of months, one of the field engineers visited and restored the settings to factory settings using a code method. Now my printer is fine. Have to see for how many days it is going to work without any issues.

Original review Oct 25, 2023
We have 1 color printer(MFC-T920DW) and 1 BW printer (DCP-B7535DW) both are having issues with their performance. When we connected the machines with Ethernet cable, machine is getting freeze and taking more than 5 mins to go to setting on Printer screen.

So we have raised the request for resolution, support engineer visited our place and informed that it is issue with LAN and shifted to Wi-Fi. But the issue repeated with the days. But both our Ethernet Wi-Fi connections are fine and having enough speed.

In the network, we are receiving more than 70 Mbps on both Upload and Download. But now sure why only printers having issues with connectivity.
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User's recommendation: Please don't give a dam to the field engineers words, they are giving all false statements and fake commitments.

Paula B Nli

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Order went through DESPITE my CANCELLATION

I was trying to set the automatic refills up & selected products in the process. The process did not complete. I went back in trying to do the same. I ended up with 2 orders and an incomplete set-up process. I CANCELLED BOTH (can get ink cheaper & faster in store today). Order =went thru ANYWAY.
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Loss:
$38
Pros:
  • Great printing also fast
Cons:
  • Two unintended ords
  • Kinks in online system

Preferred solution: Full refund

User's recommendation: THERE’S A KINK IN YOUR SYSTEM. FIX IT AND REFUND MY MONEY.

Columbia Xld

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The customer service I had was amount the best I have ever had

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Had a printer, fax, scanner that had been in storage for 2 years. The young lady I spoke to walked me through the process and it worked out great. Printer worked as good as new. She then showed me how to set up to print wirelessly from laptop and cell. Great job.
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Pros:
  • Very responsive and wanting to help with issues if you have them
Cons:
  • Not sure

User's recommendation: Give them a shot at winning your business because if you have issues, which you will have with any printer, they will help you in a way you can understand and get it done while on the phone.

Cerra Zgl

Amazing customer setvice

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She walked me through a cartridge problem very simply and with compassion for a 75 year old person Working with equipment variables that I was unfamiliar with A big thank you
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User's recommendation: Buy brother

Stephen F Ryg

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Awful customer service

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DMy copier suddenly broke down. The person we spoke to had no idea what she was doing. After an hour and a half of craziness I insisted on a supervisor She did help by referring it to the warranty department. It will obviously take several days more despite the importance of the copier to my business Stay away.
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Cons:
  • Poor customer service

Preferred solution: Fix my machine or replace it immediately

User's recommendation: Do not buy a Brother copier. Almost worthless warranty. Fraud

Anonymous
map-marker Corvallis, Oregon

Service gave wrong information

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I spent an hour on chat and then called. After 30 minutes of waiting, I got a guy who knew little about Mac OS. He told me that my model HL-L2300D was incompatible with Mac OS systems since OS 10. This means throwing away a printer. I went to the driver download webpage and found that they've had a driver from OS 13 since 2021 (it's now July 2023). Download it and the driver worked. He claimed that the web material on the printer says it is not compatible with Macs using any of the OS systems since 2020.
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User's recommendation: The printer works okay, but don't believe their support people

MICHAEL A Ggx

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I want to ask if LC263 High Yield Ink Cartridge Replacement can fit LMFC-J4620DOW

I want to ask if LC263 High Yield Ink Cartridge Replacement can fit LMFC-J4620DOW so that i can buy one for my printer. And also how can i change the language from dutch to English
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Christine S Fxb

Missing power cord

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Received a new Brother sewing machine for Christmas to replace a very old and worn Janome (which Ive since given away). Unfortunately, I just opened the new machine last week in order to start a project, and the power cord is missing!

I expected to have Brother USA quickly send a replacement. The first customer service rep said the parts warranty is for 14 days only so I need to buy one. Excuse me?? How does a warranty apply to something that never existed?

The second rep was very polite but said Id have to contact an authorized shop and provide a receipt in order to have the cord provided (replaced?).

1) I do not have a receipt (it was a gift!) 2) The closest shop is 2-1/2 hours away.

Thank you BrotherUSA for selling a product that cannot be used without an additional purchase. A batteries not included situation.

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Cons:
  • Customer service was unable or unwilling to provide a solution

Preferred solution: Provide the power cord

User's recommendation: Proceed with caution and open the box to be sure everything’s accounted for.

Larry D Ter

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I downloaded the update they required and my printer crashed and would not reboot! They take no responsibility. I'll never buy Brother again!

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Brother required a firmware update to my printer. Their software and their machine, and it crashed my printer. It would not turn on again. What a POS! Customer service was no help. They said take it somewhere and pay to have it repaired. NEVER buy Brother!Never buy Brother office equipment
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Pros:
  • Machine worked very well
Cons:
  • Update messed up my printer and they wont stand behind it

Preferred solution: My copier fixed

User's recommendation: Never buy Brother office equipment

rajesh t Qan

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Printer service

Brother - Printer service
In our brother printer, the photo image comes as dark black, then send it to your technician for repair.
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Preferred solution: only service

Anonymous
map-marker Utica, Michigan

Does not support updated OS

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Printer / scanner is useless after upgrading OS since Brother does not bother to update their printer drivers for anything but their latest printer. Don't expect the printer to be usable for more than a few years if you keep your OS up to date.
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User's recommendation: Buy another brand

Anonymous
map-marker Mumbai, Maharashtra

Bulb is off for ever , can u send me a new one , now by my good luck after some hours machine started working I am soooooooo happy but bulb is gone off

Sir I purchased brother swening machine from Walmart america and bring it to india , at that i dont know about voltage , in America voltage run i 110v here in india its run in 220v , I purchase a transformer to run 110 to 220v , i connect it so it working smoothly My machine is a new one , to day i make a mistake i connect 110v to 220 v it stop I am much afraid sir i love this machine Now what i have to do Pls solve my problem Thanks to all of u
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Shaun S Tpi

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Verified Reviewer

Broken printer

My Brother MFC L3770 CDW has broken down. The machine is less than 5 years old, but is out of warranty. Apparently I have exhausted all options for repair. Countless hours on the phone with tech support. Brother suggested a certified repair company - after contacting all such firms they are either out of business or do not repair printers. Took the machine to a local repair center at my own expense, and was told there is likely a software issue caused by the manufacturer, which he was unable to repair.
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Loss:
$500
Pros:
  • Worked fine in beginning
Cons:
  • Terrible customer service

Preferred solution: Printer repaired

User's recommendation: Shop elsewhere

Anonymous
map-marker The Bronx, New York

Out of stock ink

Brother - Out of stock ink
I made a big mistake buying brother printer is the worst ever I can not find ink for LC401 black I looked everywhere pcrichard Best Buy Walmart. No luck I had HP was great why I had the change company I m very stupid
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Anonymous
map-marker Sacramento, California

Customer service usless!

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I have been unable to use my label maker for over 10 days due allegedly to a software issue. Customer service rep keeps saying the issue has been "escalated". Nothing happens. I keep calling, I get the random first level service rep, promises. Nada. It is seriously harming my business progress.
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User's recommendation: Do not buy.