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Contact Brother Customer Service

How to Reach a Person at Brother

Verified Contact Information

Toll-Free Number:

  • 1-877-276-8437
Call customer service
Send Message

Customer Service:

  • 1-877-552-6255
    Toll Free Shipping Information

Legal:

  • 1-855-996-0289
    CCPA

Brother Emails:

Accessibility
Legal
Privacy Inquiries

Brother Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Brother Phone Number
1 (877) 276-8437
Average Hold Time
00:12:11
Average Calls duration
6 minutes
Most Popular Brother Email Address
support@wcag.com
Brother Live Agent Availability
9% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Brother Customer Service?

Most Popular Number:

(877) 276-8437
Total calls: 7 488 Issues resolved: 306 Last call: May 11, 2026

You can contact Brother support via chat for assistance with your printer or other products. Brother offers a live chat customer support feature on their official website, allowing you to communicate with customer service representatives in real-time. To access the chat feature, visit the Brother website and look for the "Support" and then "Contact Brother Support" section. There, you should find the “Ask Brother” icon- click on it to initiate a chat session with a representative.

Brother’s chat support feature is available only on weekdays from 9 AM to 9 PM Et, with a waiting period of a few minutes. The chat support provides a convenient way to ask questions, troubleshoot issues, or seek guidance regarding your printer.

If you require additional assistance with your Brother product or have any related inquiries, you can reach out to the customer service center at their dedicated customer service phone number 1-877-276-8437. Brother service center's knowledgeable and dedicated customer support team is available to assist you from Monday to Friday, spanning a convenient time frame from 9 AM to 9 PM ET. Whether you need help with troubleshooting, warranty inquiries, or general product support, their team is well-equipped to provide the necessary guidance and solutions.

If you would like to contact Brother Tech Support via live chat, visit their official website. On the website, head to the ‘Contact Us’ page. After clicking on it, you will be able to see tabular data presenting various options to you. Click on the ‘chat’ option, which is available from 9 AM to 9 PM ET, Monday through Friday.

This 12 hours of window throughout the weekday makes sure that the customers are able to receive as much assistance as possible when it’s convenient. In order to make the chat process easy and more effective, enter the product’s model number in the search box when you start the chat. This step is important as it helps you with the specific contact options you can reach out to for quicker problem resolution.

PissedConsumer Club

Contact Information

Brother Website:

Brother Help Center:

Corporate Office Address:

Brother International Corporation
200 Crossing Blvd
New Jersey 08807
United States

Other Info (opening hours):

Other Locations:

9350 Waxie Way,

Suite 100,

San Diego, California 92123


11030 Circle Point Road,

Suite 100,

Westminster, Colorado 80020


7777 North Brother Boulevard,

Bartlett, Tennessee 38133



Hours:

Monday - Friday: 9:00am - 6:00pm Eastern Standard Time

More contact details

Summary of Brother Customer Service Calls

10.9K TOTAL
CALLS
06:07 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Brother?

Product/ Service Question:

  • “Broken machine”
  • “Unable to connect my P-touch D610BT to my computer by blue tooth or USB port.”
  • “Defective machine shop owner says It has to be brought in 3 times to have it replaced”

Request for Information Question:

  • “Need help connecting my machine”
  • “Question about a technician”
  • “Question regarding a technician”

Website/ Application Question:

  • “Cannot install printer on laptop”
  • “Can't swapp my tape cartridge”
  • “Printer installation”

Return/ Replace Question:

  • “Need to return a machine it bad”
  • “Brand new printer trying to change the cartridge it’s not working”
  • “Return if cartridge”

Account Question:

  • “Default passwords”
  • “Can't log in”
  • “Forgot Password to my brother printer”

Shipping and Delivery Question:

  • “Missing parts on printer I bought”
  • “What size bobin”
  • “Needle sizes to use”

Staff Question:

  • “Printer service”
  • “Taking service”
  • “Sewing machine service at door step”

Payments and Charges Question:

  • “Billing issues”
  • “Possible fraud”
  • “Extra charges”

Activation/ Cancellation Question:

  • “Can’t dissolve or terminate current documents that waste paper and ink”
  • “Cancellation of order”
  • “Ink auto renewal”

Cards Question:

  • “My card was declined for payment”
  • “My card showed used card and it’s not used”
  • “Scanner feed is jam with a small index card”

Refund Question:

  • “Refund”
  • “Refund for inoperable printer”
  • “Credit of Refund & shipping credit because broken product”

Employment Question:

  • “MFC-W2710DW trouble connecting with Comcast modem NO NETWORK connection”
  • “Cannot find yellow cartridges for MFC-JW489DW”
  • “When I scan the orientation goes to the right”

Other Question:

  • “Hookup the Brother printerMFC-L2750DW with GALEXY S25 ultra?”
  • “Can't print”
  • “Cant print”

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Frequently Asked Questions

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