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I purchased a MFC L-2690DW yesterday. I unpacked the box, removed the plastic bag on the printer, and removed all the tape that secured the scanner top.

I read the instructions for the next step. The instructions said to insert the drum and toner unit (packed as one piece). I looked through everything I took out of the box and there was no package with a drum and toner unit. It is missing.

I have not yet registered this device, S/N: U65529L1N123399.

I am sure this is a fluke. I have purchased two other Brother printers since last fall and another for our Lodge and all were complete and worked great. That's one of the reasons I wanted to upgrade to the MFC L-2690DW.

My other scanner (Samsung) had quit working. The printer function still works but there are times I need a scanner.

How should I proceed?

Please advise.

User's recommendation: My Brother printers have been fantastic. Great quality, reasonable price. I would purchase again.

Preferred solution: Let the company propose a solution.

Location: Belleville, Illinois

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