Brother
Brother Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brother has a 2.0 star rating from 330 reviews. Consumers are mostly dissatisfied; 38% would recommend. 60% say Brother should improve its Customer Service and 50% say they won't use Brother again.
Key Takeaways for Future Customers
- Expect common customer complaints about long wait times for support and difficulty reaching live help.
- Driver, firmware, and Windows 11 compatibility issues recur in Brother reviews.
- Pros: printers often perform well and are inexpensive.
Negative Feedback / Risk Areas
- Frequent reports of terrible customer service, missed callbacks, and unresolved tickets.
- Problems with refunds, exchanges, subscription ink shipments, and unexpected service charges.
- Software, driver installation, and app reliability lead to many customer complaints.
Positive Feedback
Some customers report good technical help and that the printers perform well and are cheap.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brother has a 2.0 star rating from 330 reviews. Consumers are mostly dissatisfied; 38% would recommend. 60% say Brother should improve its Customer Service and 50% say they won't use Brother again.
Key Takeaways for Future Customers
- Expect common customer complaints about long wait times for support and difficulty reaching live help.
- Driver, firmware, and Windows 11 compatibility issues recur in Brother reviews.
- Pros: printers often perform well and are inexpensive.
Negative Feedback / Risk Areas
- Frequent reports of terrible customer service, missed callbacks, and unresolved tickets.
- Problems with refunds, exchanges, subscription ink shipments, and unexpected service charges.
- Software, driver installation, and app reliability lead to many customer complaints.
Positive Feedback
Some customers report good technical help and that the printers perform well and are cheap.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grimsby, Ontario
Brother printers I am so disappointed...
- - Brother service is disappointing and MFCL3720CDW is faulty.
- - Warranty until Oct 26, and seeks replacement or refund after 6 months with no support.
Brother printers, I am so disappointed with the service I have been given. My printer is bad, and the sales department at Brother doesn't know what they are talking about.
My warranty goes until Oct 26. I need this machine replaced or refunded.
I have tried all ways to talk to and contact support over the last 6 months. If no action is taken regarding my printer MFCL3720CDW, I will throw this away again, the second printer, and make sure all social media and businesses are aware of your customer support.
- You cant talk to anyone your chat agents are rude and cant do nothing
User's recommendation: don't deal with brother Canada
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cedar Falls, Iowa
Resolved: Terrible customer service
- - Phone and chat reps said the issue would be elevated and I'd be contacted within 48 hours, but no call came.
- - Printer is 10 months old and not functioning.
Reinstated in ink program. Their Customer Service department is terrible so you need to keep pushing.
Insist on talking to a manager and then keep pushing them. So frustrating but I finally received what I was entitled to.
Model #MFC-J6540DW. Both phone (2) and chat (1) representatives have told me that my issue needs to be elevated to another department and that someone will be in touch within 48 hours.
The call never comes. I have a 10-month-old printer that is worthless.
- Great printer for the money
- It quit working and no one will help
Preferred solution: I want the printer fixed
User's recommendation: look somewhere else for your printer needs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gulfport, Mississippi
None of This is Applicable or Accurate
- - Support promises are misleading and unfulfilled.
- - No Live Chat; all links go to the same page.
- - Hold times exceed one hour; no call-back option.
I must; it is regarding a Brother's printer
Its promises are misleading at best and plainly false at worst. No link or click to Live Chat Support exists. Every link (Contact Us, Support, Product Support, Product Assist) takes you to the same page which offers several titles (Replacement Model Guides, Product Warranty, Check Warranty Status, Software and Driver, Register Product, Locate a Repair Center, Orders or Account FAQs, Locate a Dealer) which will not connect you to an Ask or Live Chat option.
After 30 minutes of searches, I resorted to calling which informed me that I would be on hold for at least 1 hour. the popular 'call back' option offered by many companies...
not offered. A pinnacle example of a company that does not care.
- Pricing
- Absolutely no help
Preferred solution: Help
User's recommendation: Avoid Brother's if Possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boston, Massachusetts
Terrible customer serivce
- - Printer won't print despite chat troubleshooting.
- - Told to call support; waited on hold nearly two hours.
- - I suspect hardware issue; page still fails.
I want to express my frustration with the ongoing issues I've encountered with my Brother printer. It does not print and has an issue.
Initially, I reached out via chat and followed all the troubleshooting steps provided. After no resolution, I was told to call customer service. I called customer support and waited on hold for nearly two hours, so I chose to have them call me back. Unfortunately, they called when I was not at home.
The support team informed me that they couldn't proceed without me being present with the printer. I then returned to chat support, and the same troubleshooting instruction, only to be asked again to call. I cannot wait this long on hold. Despite trying multiple cables and confirming that the printer is recognized by the driver, the printer still fails to print a test page.
I am convinced that the problem is hardware-related, yet I have been repeatedly told otherwise.
This cycle of repeating the same steps and being redirected has been both time-consuming and frustrating. Now I am on the line with a 4-hour estimated waiting time!
Preferred solution: Full refund
Customer service is non existent. No help AT ALL on their website!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Woodland Park, Colorado
I'm having difficulty reaching your...
- - Difficult to reach live support; voicemails say the team tried to reach me.
- - Need help reconnecting computer and MFC-L2750DW printer.
I'm having difficulty reaching your support team live. I've left a voicemail message and waited for the return call.
Instead, I get a return voicemail that your team tried to reach me and failed, and that I should call again, which I've done. Your support number, 877-276-****, is in my iPhone contact list, and I don't have any filters preventing a return call. Can you help me reach a live support person to help me reconnect communication between my computer and my printer, MFC-L2750DW?
Thank you.
Paul Nicks
713-302-****
Hickory Hills, Illinois
It is not bad
Chat is useless. Not enough knowledge about the product.
Waiting on hold for 2 hrs is better. The technician is more knowledgeable about the product or model number in issue.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oxford, Mississippi
Poor customer service
I have reached out to Brother customer service approximately 14 days ago about unable download scanner drive for my printer/scanner MFC-L8610CDW . No response
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oxford, Mississippi
My printer and scanner was working fine. Now only my printer is working. Window 11 recognizes my printer but not my scanner
Afternoon latest window 11 update my scanner driver disappeared and it seems that brother doesnt have it anymore
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLeft message—was told I’d receive a callback in 2 hrs. That was 4.5 hrs ago. Tried contacting again. No contact with human. No means presented to resolve this
- - Ordered TN830 toner for MFC-L2820DW; order confirmed.
- - Order#000192**** canceled; needs explanation.
- - Printer is out of ink; delivery ASAP.
Ordered TN830, standard toner for my brother printer MFC-L2820DW which was confirmed. Order#000192****.
Then received email today this order was cancelled. Why was it cancelled?
I need this delivered asap. My printer is out of ink!
User's recommendation: Didn’t receive help. No human being to resolve problem with at brother. Terrible customer service!
San Jose, California
No customer service
I called customer service for assistance to set up my Brother inkjet printer. My phone wait time was set at 2 1/2 hours.
I decided to return the printer because of this.
How sad. .
User's recommendation: If you buy their printer you are on your own.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExperience
They absolutely have the worst customer service. The EZ print people will promise you a call back that will never come.
- Good print quality
- Terrible customer service
Preferred solution: Apology
User's recommendation: Buy another product
Sterling Heights, Michigan
Can't find printer driver
They offered to call back in an hour.
FYI having your support #
Pissed Customer service a poor expectation
User's recommendation: Run away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lakewood, Ohio
Crap Printer
- - Printer failed after about 1.5 years.
- - Spent $125 on ink and still can't print.
- - Avoid buying a Brother printer.
- - Threw it in the dumpster.
Worse printer ever made. Had 1.5 years and never worked right. Just spent $125 on new ink and still can't print a page.
Garbage PRODUCT
DO NOT EVER BUY A BROTHERS PRINTER
DEATH TO THE CEO OF THIS COMPANY
AND DEATH TO THE Chinese who continue to build this crap and then flood our shores and landfills with crap products.
Just threw it in the dumpster.
- Crap product
Los Angeles, California
Difficult driver/software installation.
Package cannot find wireless. Couldn't work with usb cable.
Support is a very long wait. Wouldn't buy another Brother.
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Verified Reviewer |
Round Rock, Texas
Help with printer
Excellent aside from the wait
Solved my problem, very good customer service! The call was dropped somehow; the customer service representative called me right back.
- Easy to use
- Hard to find instructions
User's recommendation: Customer service is very good.
I called brother nobody helped my in fixing my scanner making 2 lines while scanning
I called Brother support. Nobody helped me to fix my scanner, which is making two lines while scanning the paper.
- Mfc-l2710 dw
Preferred solution: My scanner make lines on paper . I cleaned the drum with alcohol sweb
About
Brother International Corporation is one of the premier providers of products for the home, home office and office. The U.S. corporate office is located at
100 Somerset Corporate Blvd.
Bridgewater, NJ 08807-0911. The company was established on April 21, 1954 and markets many industrial products, home appliances, and business products manufactured by its parent company, Brother Industries, Ltd., of Nagoya, Japan. These products include an award-winning line of Multi-Function Center® and printers. Brother also provides the number one line of facsimile machines in the U.S. and is the leader in electronic labeling, with its full line of P-touch® Electronic Labeling Systems. The customer service of the company is available at 1-908-704-1700 or 1-908-704-8235.
Brother is ranked 203 out of 1567 in Gadgets and Accessories category
USA, Worldwide, Canada, Australia
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yes same printer same no cuatomer swrvice. returning it.