On January 2015 I bought a Brother printer, HLL2340DW model, that was supposed to have a Starter Toner Cartridge of 700 pages as it says in its specifications (www.brother-usa.com/Printer/ModelDetail/1/HLL2340DW/, http://www.brother.es/impresoras/laser/hl-l2340dw). However it only printed 341 pages, much less than 700, even less than half. I wrote an e-mail to the customer service and support (in Spain, email@example.com) at mid July to ask for some explanation and for some compensation, and one and a half month later I am still waiting for any answer. Note that the toner cartridge in laser printers is a very expensive part, so it represents a high percentage of the total cost of the printer.
More Review Details
What I liked
What I disliked
- Customer service
- Reason of review:
- Damaged or defective
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Brother Hl-L2340Dw Compact Laser Printer
- Review category
- Gadgets and Accessories
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