Girona, Catalonia
Not resolved
Customer service
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Product or Service Quality

On January 2015 I bought a Brother printer, HLL2340DW model, that was supposed to have a Starter Toner Cartridge of 700 pages as it says in its specifications (, However it only printed 341 pages, much less than 700, even less than half. I wrote an e-mail to the customer service and support (in Spain, at mid July to ask for some explanation and for some compensation, and one and a half month later I am still waiting for any answer. Note that the toner cartridge in laser printers is a very expensive part, so it represents a high percentage of the total cost of the printer.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of customer service. Please immediately contact the author of this review to discuss damaged or defective of brother printer and associated monetary loss in the amount of $46. Brother needs to offer any options to resolve the issue according to poster's claims.

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